Managers

"Our co-ops work on customer-related tasks, both maintenance items and features. Their work has a direct impact on our customer relationships and when our co-ops succeed, ADTRAN succeeds."

− Jay Allison, Manager
IP Business Gateways, ADTRAN, Inc.

Co-op Advisors

"The team coordinating the ADTRAN co-op program is one of the best. They provide all information in a timely manner and answer students' questions in full. At this university, we run a very traditional program. We appreciate the fact that ADTRAN also adheres to the traditional goals of co-op - with the co-op coordinators planning rotation sequences that make sense in the students' progression through coursework. There is a co-op organization at ADTRAN, a feature very much appreciated by the out-of-state students. Little touches, like sending student photos, mean a lot and illustrate the care and concern that ADTRAN has for each student we send their way. Thanks to all at ADTRAN for providing this opportunity for our students to grow and stretch towards a professional career."

− Donna Hewett
University of Kentucky

"Without a doubt, ADTRAN is our very best co-op employer.

"

− Marty Williams
Clemson University

"Good students do great things with excellent support and supervision.

Thanks for running an excellent Co-op Program."

− Walter Odom
Director of Cooperative Education, University of Tennessee

"I still say you have the best program in the U.S."

− Dave Scherrep
Former Assistant Co-op Director, Clemson University

""Your program is as close to perfect as any can be. It is outstanding - literally! It stands out as a model for how employers can join with colleges and universities to educate future leaders in their fields; future leaders for exceptional organizations like ADTRAN.""

− Jeff Neal
Clemson University

"Congratulations. You have accepted employment with one of the finest companies on the planet."

− Kim Durbin
Auburn University

Customers

NOTE: These comments are pulled from ADTRAN's online feedback interface where customers are encouraged to submit their thoughts on the service they received while on the phone with our pre-sales Applications Engineering group. To protect the privacy of our valued customers, we do not list their names here.

"I would have to say this is one of the most pleasant experiences with tech support I've had. I work in a call center and I know how hard it is to provide consistent, quality service. [The co-op engineer] did not have the answers right away, but he called me back promptly with the answers to the questions I had. I even called back later with another question and he was very helpful. After our "final" call ended, he realized sometime later that he had some additional information that I needed and called me back on his own. Thank you... "

"[The co-op engineer] did a very thorough job on one of his first calls."

"[The co-op engineer] was extremely helpful and knowledgeable, I wish all my calls to support were this easy. Thank you."

"I knew there was a solution, but I dreaded having to call in. At most vendors it's a nightmare to get someone to talk to you. What I found though was an easy way to submit presales technical questions and a quick, professional, and accurate response. Truly awesome! Keep up the good work. This is definitely customer service! I love it. Now if only very vendor was this easy!"

"Your company provided me with necessary information needed to make purchase decision within 4 hours of request. I did purchase the ISDN modem recommended by your agent later the same day. Your company was one of three that I emailed; I have not heard from the other two as of 6:30am, over 24 hours since emails were sent. Your prompt response with necessary information resulted in sale of your modem. Ironic thing is I knew less about your equipment than others and probably would have purchased one, if they had contacted me before receiving your email."